I understand and give full permission for the groomer to closely shave my pet if he/she deems necessary due to matting. Please note that there is an additional fee for heavily matted animals as mat removal takes an extended amount of time.
I understand that if fleas or ticks are noted on my pet during the grooming process, the groomer is obligated to treat the pet at the owner's expense in order to ensure the health of all animals in the hospital.
In addition, for the sake of my pet and the groomer, if my pet demonstrates aggressive behavior, he/she may need to be sedated before or during the grooming process. This is only done as a last resort and I will be notified prior to any such treatment.
We ask that you fill out the Grooming Description Form that we will provide for you upon request. As always, we will be extremely diligent in grooming your pet to your liking. However, since there are always discrepancies in individual perceptions of grooming descriptions, no refunds will be given on grooms.
Pick-up time for grooms is not later than 5:00pm.